Organizing customer support through a help desk saves money, improves customer satisfaction
and enables effective management.
Help Desk service is a "must-have" in today's business world of increasing customer
demands.
Since it is a web application it is intended for internal and external support.
In terms of external support it helps you in the procesess of customer relationship
management (CRM), sales force automation (SFA), call center management.
Using and tuning Infoton HelpDesk is simple and intuitive and requires no training
at all.
Infoton HelpDesk key features
- Billing Center
Enables calculation of every income for the work of all technicians
and supplies the manager with the various income / outcome reports. You can turn
the billing center off and on, as you prefer.
- Communication
EA usefull tool for anouncing news to support team or to customers.
- Reports& Charting
All activities in HelpDesk are monitored and displayed in Reports
& Charting section which assists in making quick business decisions.
- Call centre manager
This feature allows you to record incoming phone calls into online
Help Desk database. A phone call becomes a ticket to be solved by a member of your
support team.
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