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Organizing customer support through a help desk saves money, improves customer satisfaction and enables effective management.

Help Desk service is a "must-have" in today's business world of increasing customer demands.

Since it is a web application it is intended for internal and external support. In terms of external support it helps you in the procesess of customer relationship management (CRM), sales force automation (SFA), call center management.

Using and tuning Infoton HelpDesk is simple and intuitive and requires no training at all.

Infoton HelpDesk key features
  • Billing Center
    Enables calculation of every income for the work of all technicians and supplies the manager with the various income / outcome reports. You can turn the billing center off and on, as you prefer.

  • Communication
    EA usefull tool for anouncing news to support team or to customers.

  • Reports& Charting
    All activities in HelpDesk are monitored and displayed in Reports & Charting section which assists in making quick business decisions.

  • Call centre manager
    This feature allows you to record incoming phone calls into online Help Desk database. A phone call becomes a ticket to be solved by a member of your support team.
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