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Infoton: Offshore Software Development Outsourcing Company from Mumbai, India
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Support
Product and service support is critical in today's marketplace. Your technical support model can be the key differentiator between you and the competition. Maintaining a helpdesk is critical to the business but can also be a draining cost center. Building a quality technical support solution while keeping costs down is a challenge few can overcome. Infoton is a leading provider of high-quality and cost-effective technology support solutions to companies worldwide. Infoton can reengineer, supplement, or completely manage your company's helpdesk or technical support services; either on-site or remotely as your particular needs necessitate.

Different than other help desk outsourced solutions, Infoton becomes an extension of your business. Front line to the end user, Infoton gathers transaction and incident intelligence that is used by clients to improve their business processes. Infoton provides trained professionals to support your needs from laptops to mainframes, on all hardware platforms, for all commercially available software, as well as for customized applications.

Technical Support
Infoton Remote Support provides end-to-end outsourcing services dedicated to helping companies contain and often reduce support costs. Infoton facilities manage and staff client helpdesks while providing hardware and software support. All operations are part of one "virtual" center that enables Infoton to offer clients superior availability through redundant operations. Infoton has the facilities to meet your current requirements along with the ability to expand as your needs change. Today, Infoton's Remote Technical Centers offer world-class customer support 24 hours a day, 7 days a week, 365 days a year for the following technologies:
  • Custom, proprietary, and legacy applications
  • Multi-vendor hardware, software, and network operating systems
  • LAN & WAN environments
  • Desktop through enterprise systems
  • Network and server monitoring

Onsite Helpdesk
Infoton Onsite Help Desk Support specializes in hardware and software "how to" and break/fix solutions.

Infoton Onsite Technical Support includes workstations, servers, point of sale, midrange and mainframe hardware, the associated operating systems, application software, and virtually all connectivity from the CPU to the router. These services can be performed over the telephone from our client's facility, or at the employee's desk.

Infoton Remote Support provides end-to-end outsourcing services dedicated to helping companies contain and often reduce support costs.

Consulting
Infoton Help Desk Consulting is dedicated to helping companies achieve the highest levels of customer satisfaction by assisting them with the setup, reengineering, and evaluation of their support operations.

Leveraging years of experience across a broad range of industries, Infoton can offer its best practices expertise in areas such as Help Desk recruiting, staffing, process development, management, human resources, training, SLA/SLO matrix development, and any other of their infrastructure needs. Infoton can also provide its clients highly skilled technical specialists in the areas of networking, telephony, customer service, training, information systems, and all other aspects of the Help Desk support operations.

For existing help desks, we will perform analysis on the current state of the business and report this analysis back to the client, along with our recommendations for redesign, process improvement, performance improvement, technology, and any other area of their operation where our recommendations may be beneficial to the customer.

For new help desks, we can assist the client through the entire customer support process including: business alignment, developing a service culture, developing operational processes, employee acquisition and motivation, training program development, plus tools and technology acquisition.
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